Refund policy

Return & Refund Policy

Last Updated: October 27, 2026

At Yavrixe, we want every customer to feel confident and satisfied with their purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a straightforward, customer-friendly return and refund process.

This Return & Refund Policy explains the conditions and procedures for returning products purchased through https://yavrixe.shop.

1. Our 30-Day Return Policy

Yavrixe offers free returns within 30 days of delivery.

If you are not satisfied with your purchase, you may request a return within 30 calendar days after receiving your order.

To qualify for a standard return, the item must:

Have been purchased directly from Yavrixe.shop.
Be returned within the 30-day return period.
Be in its original condition, unused, and unworn, except where applicable consumer law provides otherwise.
Include its original packaging and accessories, where reasonably available.
Be accompanied by proof of purchase or an order confirmation.

If you receive a defective, damaged, or incorrect product, please contact us so we can assist you with an appropriate resolution.

2. Free Returns

We offer free return shipping for approved returns worldwide.

Customers are not required to pay standard return shipping charges for eligible returns processed through our return authorization procedure.

After your return request has been approved, our customer support team will provide return instructions and, where applicable, a prepaid return shipping label or another no-cost return arrangement.

Please do not send products back without first contacting our support team.

3. How to Request a Return

To begin a return, contact:

Email: support@yavrixe.shop

Please provide:

Your full name.
Your order number.
The email address used when placing the order.
The product you wish to return.
A brief explanation of your request, if available.
Photos of the product if it arrived damaged, defective, or incorrect.

Our team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Depending on the circumstances, we may offer:

A replacement product at no additional cost.
A full refund.
Another appropriate resolution agreed upon with you.

We may request photographs or additional information to help assess the issue.

Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws.

5. Exchanges

If you would like a different size, color, or product, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange cannot be arranged, we may recommend returning the original product and placing a new order.

Approved exchanges and returns will be handled according to the terms of this policy.

6. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used at checkout.

We aim to initiate approved refunds within 5 business days after completing the return inspection.

Your bank or payment provider may require additional time to process and display the refund.

If your refund has been approved but has not appeared after a reasonable processing period, please contact your payment provider or our support team.

7. Refund Amounts

For approved full returns, we will refund the amount paid for the returned product, including applicable taxes associated with that product.

Because Yavrixe offers free standard worldwide shipping, there is no standard outbound shipping charge to refund.

Optional additional services, if offered and separately disclosed at checkout, may be subject to different terms, except where applicable law requires otherwise.

8. Non-Returnable Items

For standard change-of-mind returns, certain items may be ineligible where clearly disclosed before purchase, including:

Items that have been substantially used or intentionally damaged after delivery.
Products that cannot reasonably be returned in their original condition.
Items expressly identified as final sale, where such exclusions are legally permitted.

These exclusions do not override applicable rights relating to faulty, defective, misdescribed, or otherwise nonconforming goods.

9. Lost Return Shipments

When returning an item, please follow the shipping instructions provided by Yavrixe.

If a return shipment is delayed or lost, contact our support team with any available tracking information.

We will assist in investigating the shipment with the relevant carrier.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order enters fulfillment or shipment.

If the order has already shipped, you may request a return after delivery under this policy.

11. International Returns

Our free 30-day return policy is available to eligible customers worldwide.

Return procedures may vary depending on your location, but eligible customers will not be charged standard return shipping fees when following our approved return instructions.